Privacy Policy

1 Introduction

This Privacy Policy describes how bet.pk ("we", "us", "our") collects, uses, stores, and protects the personal information of individuals ("you", "your", "Player") who access or use the bet.pk platform, including the website at betpk.asia and the bet.pk mobile application.

bet.pk is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account on bet.pk or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, the data controller responsible for your personal information is the operator of the bet.pk platform.

If you have any questions about how your personal data is handled, or wish to exercise any of your data subject rights, you may contact our designated Data Protection Officer (DPO) at:

• Email: [email protected]
• Subject Line: Data Privacy Enquiry — [Your Registered Username]

We aim to respond to all data privacy enquiries within fifteen (15) business days of receipt.

3 Personal Data We Collect

bet.pk collects the following categories of personal data, depending on how you interact with the platform:

4 How We Collect Your Data

bet.pk collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or updating your account profile.
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for more detail on cookies.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment confirmation data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly available sources: In limited circumstances, we may verify information against publicly available records to confirm identity or detect fraud.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, bet.pk processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration — including account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and NPC data privacy regulations.
• Legitimate interests: Processing necessary for bet.pk's legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit consent, such as sending you promotional communications or processing sensitive personal information. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 How We Use Your Personal Data

bet.pk uses your personal data for the following purposes:

• Account management: Creating and maintaining your bet.pk account, verifying your identity, and managing your account settings and preferences.
• Transaction processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels; maintaining accurate financial records.
• Regulatory compliance: Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations as required under Philippine law and PAGCOR-regulated guidelines; reporting to relevant authorities where legally required.
• Platform security: Detecting and preventing fraud, unauthorised account access, cheating, and other prohibited conduct; monitoring for suspicious activity.
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance.
• Service improvement: Analysing usage patterns and gameplay data to improve platform features, game offerings, and user experience.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate, in accordance with our Responsible Gaming Policy.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time through your account settings.

7 Data Sharing & Disclosure

bet.pk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Service providers: We share data with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy laws.
• Regulatory authorities: We may disclose your data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other Philippine government authorities where required by law or in response to a lawful request.
• Fraud prevention: We may share data with fraud prevention agencies and industry partners to detect and prevent fraudulent activity, money laundering, and other financial crimes.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bet.pk's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
• Legal proceedings: We may disclose your data where required to comply with a court order, legal process, or to protect the rights, property, or safety of bet.pk, its players, or the public.

8 Cookies & Tracking Technologies

bet.pk uses cookies and similar tracking technologies to enhance your experience on the platform. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players encounter issues, and how gameplay sessions progress. This data is aggregated and anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features. bet.pk does not use third-party advertising cookies or share cookie data with advertising networks.

9 Data Retention

bet.pk retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and reporting obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in accordance with PAGCOR regulatory requirements and Philippine AML obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When personal data is no longer required, bet.pk will securely delete or anonymise it in accordance with our internal data disposal procedures.

10 Data Security

bet.pk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your device and the bet.pk platform is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive personal and financial data stored on our servers is encrypted using AES-256 encryption.
• Access controls: Access to personal data within bet.pk is restricted to authorised personnel on a strict need-to-know basis. All access is logged and subject to regular audit.
• Two-factor authentication: bet.pk supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorised access.
• Vulnerability management: Our platform undergoes regular security assessments and penetration testing to identify and remediate potential vulnerabilities.
• Incident response: In the event of a personal data breach that poses a risk to your rights and freedoms, bet.pk will notify the National Privacy Commission and affected players within the timeframes prescribed by the Philippine Data Privacy Act.

While bet.pk takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your account credentials and should notify us immediately if you suspect unauthorised access to your account.

11 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bet.pk:

• Right to be informed: The right to be notified of how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request — [Your Registered Username]". We will respond within fifteen (15) business days. We may need to verify your identity before processing your request.

12 Children & Minors

The bet.pk platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations applicable to casino-style gambling. bet.pk does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the bet.pk platform, please contact us immediately at [email protected].

13 International Data Transfers

bet.pk primarily processes and stores personal data within the Philippines. In certain circumstances, data may be processed by service providers located in other countries — for example, cloud infrastructure providers or identity verification partners operating in other jurisdictions.

Where personal data is transferred outside the Philippines, bet.pk ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under the Philippine Data Privacy Act of 2012.
• Transfers only to countries or organisations that have been assessed as providing an adequate level of data protection.
• Obtaining your explicit consent for transfers where required by applicable law.

You may request further information about the safeguards in place for international data transfers by contacting our Data Protection Officer.

14 Third-Party Links

The bet.pk platform may contain links to third-party websites or services — for example, payment provider portals. This Privacy Policy applies solely to data collected and processed by bet.pk. We are not responsible for the privacy practices of third-party websites and encourage you to review the privacy policies of any third-party services you access.

bet.pk does not endorse or make any representations about third-party websites, and your use of such sites is entirely at your own risk.

15 Policy Updates

bet.pk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date at the top of this page will be updated whenever material changes are made.

Where changes are significant, we will notify you by email to your registered address or by a prominent notice on the platform prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the bet.pk platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request account closure in accordance with our Terms & Conditions.

16 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bet.pk handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Privacy Policy Enquiry — [Your Registered Username]
• Response Time: Within 15 business days

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for enforcing the Philippine Data Privacy Act of 2012 and can be reached through their official government channels.

For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page. For general account enquiries, please visit our FAQ page.